As international companies move towards a flatter, team-based structure, supervisors and team leaders need to learn to combine a leadership role with full-time operational responsibilities. This course is aimed at developing core leadership and supervisory skills in people who are new to this demanding role. The course enables you to: • Prepare and make the adjustments necessary for a smooth transition into leadership • Assess your own leadership capabilities, challenges and potential growth areas • Manage yourself and your time more effectively to achieve your goals • Develop SMART goals and project plans • Apply proven techniques for communicating more effectively • Motivate and encourage ‘team spirit’ among your staff • Develop delegation plans for assigning significant tasks • Develop coaching plans and use appropriate coaching techniques to improve performance • Use systematic problem-solving and decisionmaking techniques • Manage any conflict or stress arising from your new role

This course is for new leaders and supervisors or those preparing for management. The focus is on 'need to know' skills for the first time leader.

Managing Yourself and Your Time
• Managing yourself
• Reactive and proactive management
• Four quadrants of time management
• Managing your In-Tray

Moving up to leadership and supervision
• What’s changed? How to let go of the ‘old job’ and take on new responsibilities
• Characteristics of successful leaders/supervisors
• What kind of leader are you? Assess your own capabilities and potential growth areas
• Leadership styles and balance
• Simulation: Leading the Team

The ABC of planning
• SMARTER goals for business and performance planning
• Contingency and Action Planning
• Putting it into practice: Developing project goals and a project plan
• Planning tools: Brainstorming, Spider diagrams, SWOT assessment

Communicating internationally
• Keys to effective international communication
• Communication barriers and how to overcome them
• Communicating effectively – active listening, questioning and responding techniques
• Making yourself heard
• The gentle art of constructive feedback

Motivating your team
• What motivates people to work?
• What the research tells us about motivation
• The Q12 Index: Motivation and Productivity
• Strategies for motivating your team

Delegation: learning to let go
• Under delegation/ over delegation
• How to delegate the workload effectively
• How to develop people through delegation
• Putting it into practice: developing a delegation plan for your staff

Coaching for growth
• The principles of on-the-job coaching
• How to develop a coaching plan
• Coaching clinic: corrective coaching role-plays

How to solve problems and make effective decisions
• Practical skills for problem-solving and decision-making
• Problem-solving model
• Simulation: Blow Out!

Managing conflict and stress at work
• Conflict management styles
• A conflict resolution model
• Managing stress at work
• The Stress Chain
• How to relieve negative stress

Team Leadership simulation

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