This course will help delegates achieve their business goals by improving their ability to manage and develop their international staff. The course will enable delegates to: Develop their staff leadership skills Assess the capabilities of their staff in facing current and future challenges Motivate their staff towards improving performance · Develop and conduct induction/orientation for newcomers to their business unit Organise mentoring and job training to enhance staff performance Organise training and development activities that improve staff performance Delegate key projects and assignments and ensure the work is completed successfully Conduct corrective coaching sessions to improve individual performance Conduct constructive performance review sessions with their staff The course focuses on the use of international management tools - practical models, forms, and checklists which can be customised to fit your situation.

International managers, supervisors, team leaders and other staff who are in leadership roles and responsible for the management and development of international staff

Developing your leadership skills
• Why self-development is important
• Guidelines for developing your leadership skills
• How to use 360 degree feedback as a development tool
• Putting it into practice: identifying your leadership and development needs

Developing others: Your Role in Motivating Performance
• Why staff development is critical in the international context
• Managing by Walking Around (MBWA)
• Ten practical development tools
• Case studies: how to start developing your people
• How to produce a SWOT assessment of your team

Introducing new staff to your organisation
• How induction/orientation can make a difference
• Guidelines for effective induction/ orientation
• How to develop an induction/orientation plan
• How to generate an induction/orientation checklist
• Case studies: dealing with induction/orientation problems

How to provide mentoring and on-the-job training
• Why mentoring and on-the-job training are important
• How to assess your staff's job training needs
• Guidelines for an effective mentoring programme
• How to select a mentor or on-the-job trainer
• Guidelines for on-the-job training
• Case studies: mentoring and on-the-job training situations
• How to develop an Action Plan for job training in your organisation

How to improve performance through training courses
• How training courses can make a difference
• Guidelines for getting the most from staff training courses
• Selecting the right course - a course/seminar selection checklist
• How to track training and development activities

How to delegate work and responsibilities
• How to balance the workload
• The benefits of effective delegation
• Developing staff through stretch assignments
• Guidelines for successful delegation
• Case studies: dealing with delegation problems

How to handle corrective coaching
• What kind of coach are you? A coaching questionnaire
• The benefits of corrective coaching
• Corrective coaching techniques o Guidelines for corrective coaching
• Coaching clinic: corrective coaching role-plays

How to conduct constructive performance reviews
• The problems with traditional performance review
• The role of 360 degree feedback in performance review
• Guidelines for constructive performance review
• Common errors in performance review
• Performance review clinic: review meeting role-plays