Unresolved
conflict costs organisations millions of pounds every year. This
is not only the conflict of the management-versus-union kind but
the more widespread turf wars and ‘them and us’ attitudes that appear
in organisations going through rapid change. At the completion of
this course you will improve your handling of relationships so as
to manage conflict constructively in the workplace. This course
enables you to:
• Assess conflict resolution needs in your organisation
• Identify root causes of conflict at work
• Assess your own conflict management style
• Identify an appropriate style and strategy for a conflict situation
• Develop coaching plans
• Conduct coaching sessions
• Manage conflict in negotiations
• Manage conflict in teams
• Develop Action Plans for dealing with conflict situations at work
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This workshop
will benefit anyone who needs to coach staff and deal with potential conflict
situations within the work group, in teams and negotiations.
About 30% of the workshop time is devoted to instruction and examples.
70% of the time is spent on group activities, exercises, case studies
and simulations. These activities are designed to give you practice and
build your confidence in managing
yourself and your time.
The roots of conflict at work
Positive and negative conflict
Why is it important to manage conflict at work?
Assessment: Conflict in Organisations
How does conflict usually arise in your work?
What strategies do you use when you face conflict? Do you try to avoid the person or the situation?
Questionnaire: Your Conflict Management Style?
Strategies for preventing and resolving conflict
Case Studies: Conflict management situations
Dealing with difficult people?
• Difficult people/ difficult situations?
• Select strategies for different types of difficult people
• Learn how to stand up for yourself
• Manage your own stress and anger levels
Diagnostic interviews and coaching
Role Plays: Coaching
Case Studies: Coaching situations
Conflict in negotiations
• Distributive and integrative negotiations
• The negotiation process
Resolving conflict in teams
• The advantages and disadvantages of team working
• Issues in team development
• Case studies in team conflict
| Course available in-house
only. |
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