This workshop will benefit anyone who needs to manage staff performance and conduct performance appraisals.

This workshop will benefit anyone who needs to manage staff performance and conduct performance appraisals. About 30% of the workshop time is devoted to
instruction and examples. 70% of the time is spent on group activities, exercises, case studies and simulations. These activities are designed to give you practice and build your confidence in managing staff performance and conducting performance reviews.

Performance management situations

The Performance Management Process
• Goal-setting and SMART goals

Developing staff to improve performance
• Identifying the knowledge and skills gaps
• How to identify and prioritise staff training needs
• How to promote and organise on-the job learning

How to motivate staff for results
• How to create an environment that encourages staff to succeed
• What do you do when you Manage By Walking Around (MBWA)?
• Ten Tips on how to inspire your staff

Dealing with ‘difficult’ people
• Identifying the root causes of performance problems
• Improving communication
• Managing your own stress and anger levels

Diagnostic interviews and coaching
• Coaching Guidelines
• Coaching role-plays

Conducting constructive performance reviews
• Performance appraisal and review: benefits & issues
• The appraisal and review process
• How to involve staff in assessing their performance
• How to prepare for a performance review meeting
• How to gain commitment in a performance review meeting
• How to agree goals and performance for the future
• Learning partnerships and self-development
• Role-plays: Performance Review meeting
• Case studies: Performance appraisal and review