This course will help you achieve business goals by improving your ability to respond to change and manage change in your organisations. The course will enable you to: Assess and manage their personal responses to change Identify the drivers and resistors to change in their organisation Plan and prepare for organisational change Develop a strategy and action plan for leading change Plan for changes in organisational procedures/processes Handle resistance to change Successfully communicate and involve staff in change initiatives Respond to a variety of change management situations

Managers, supervisors and team leaders who are involved in planning and implementing change in their organisations.

Your response to change
• Change and self-esteem
• Change and the need to learn
• How people change and grow
• Self-assessment: Your response to change
• Your personal challenges and opportunities for growth

Why change?
• The 'drivers' for organisational change
• The organisational life and change cycle - where are you?
• Vision and mission - what does the organisation want?
• Case studies in organisational change: lessons from major organisations
• Planning for change: how to develop a force field assessment

Leading change
• Successful change strategies
• How to choose the right change strategy
• How to avoid obstacles and pitfalls
• Kotter's implementation steps for successful change
• Business as unusual: how to change procedures and processes

Working together on change
• The Influencing Style audit
• How to identify what people really think about change
• The Power-Concern matrix
• How to communicate and gain support for change
• How to manage resistance to change
• How to deal with objections, criticisms, obstruction
• Teacher? Coach? Mentor? Friend? Your style in helping others through change
• The Confidence Anchor - building confidence about change

Case studies in managing people through change: What would you do?