This course will help delegates to achieve their business goals by improving their skills in leadership and managing change. The course will enable delegates to: Assess their leadership skills and identify opportunities for development Distinguish between effective and ineffective leadership behaviour Apply situational leadership skills to their circumstances Improve their ability to plan, communicate, coach, delegate, and monitor employee performance Assess their response to change and identify opportunities to increase flexibility Apply quality management tools to assess and plan organisational change Develop a change strategy for implementing a critical change in their organisation

• Managers, supervisors, team leaders and others working in an international and/or multi-cultural environment who want to develop their leadership skills
• Managers, supervisors, team leaders and others working in an international and/or multi-cultural environment who are involved in implementing change in their organisations

Moving up to leadership:
• Critical differences between leadership and management
• Self-assessment: leadership skills questionnaire
• Opportunities for leadership development
• Characteristics of 'effective' and 'ineffective' leaders

Approaches to leadership
• The Qualities or Traits approach
• The behavioural approach
• The situational approach
• The transformational approach

Leadership gurus and models
• Adair's Action-Centred Leadership,
• Covey's Principle-Centred leadership and Seven Habits
• Blanchard and Hersey's Situational Leadership model
• Situational case studies: what would you do?

The organisational life and change cycles - Where are you?
• Start-up
• Growth
• Maturity
• Decline
• Regeneration?

'White water' - can you manage change?
• The challenges of change
• Self-assessment: your responses to change
• Self-development: opportunities to increase flexibility

Case studies in organisational change: lessons from major organisations

Leading strategic change
• Organisational culture and the cultural web
• Can culture be changed? Why change often fails.
• Lewin's organisational change process
• Resistance to change

How to become a Change Leader
• Choosing the right change strategy
• Obstacles and pitfalls for Change Leaders
• Successful change strategies
• Kotter's implementation steps for successful change
• How to communicate change

Tools for assessing and planning change in your organisation
• How to develop a force field assessment of critical change
• Action planning for successful change

Leadership and Change: Lessons Learned from the course

Leadership action-planning