This management skills course will enable you to: • Recognise the key competencies and skills required by international managers • Assess your own levels of competence in Personal Effectiveness and Relationship Management • Improve your Personal Effectiveness in critical areas: personal development, time management, planning, and managing stress • Improve your skills in critical areas of Relationship Management: motivating your people, cross-cultural communication, team management, delegation, coaching, conflict management and managing change • Plan for your own leadership and personal development

Managers and professionals working in an international and/or multi-cultural environment who have several years experience of management and want to improve their people management and communication skills.

The role of the international manager
• International management competencies
• Relationship management and personal effectiveness
• International management competencies: selfassessment

Keys to personal effectiveness
• How to manage yourself and your time more effectively
• Managing stress in critical situations
• Leadership: Task and Team

Planning for success
• Planning tools: SMARTer goals, Contingency and Action Planning
• Project planning
• Quality tools: Brainstorming, Multi-voting, Spider diagrams and SWOT assessment
• Scenario planning

International communication skills
• Barriers to effective international communication
• Communicating with differences
• Sharing and organising information
• How to conduct more productive team meetings

International performance management
• Motivating your team
• How to delegate for results
• Coaching and developing staff performance
• Self-assessment: your conflict management styles
• How to manage conflict and deal with difficult situations

Leading people through change
• Managing yourself: your Change style
• Managing organisational change
• Leading change in your organisation

Challenges in 21st Century international management
• The challenges of managing diversity
• Managing knowledge workers
• Managing yourself – a management revolution
• Leadership and personal development
• Team Challenge: a management simulation

Click the button to find out the duration, dates, cost and locations for the course.