International communication skills

• Critical competencies for international managers and senior professionals
• Personal effectiveness and relationship management

Principles of international communication:

• The international communication process
• Communicating for results
• Communication barriers and how to overcome them
• Analysing the international audience
• Cross-cultural communication

Oral communication and meeting skills

• Principles of oral communication
• How to use the phone positively and profitably
• Productive business meetings:
  • The hidden costs of business meetings
  • What goes wrong in meetings?
  • Before the meeting: purpose, planning, people, the agenda
  • During the meeting: leadership, methodology, participation
  • After the meeting: ending, evaluation, implementation
  • Meeting skills situations: what would you do?

Effective writing skills

• Principles of effective writing
• Looking from outside-in: understanding the other person's needs
• Your e-manners: sending and receiving email
• How to write winning proposals
• Effective report-writing

International presentation skills

• The characteristics of successful international presenters
• How to plan, prepare and practise presentations
• How to handle difficult questions
• Presentation clinic: individual mini-presentations, feedback and coaching

Action planning for improving your international communication skills