Managing yourself and your time

• Managing yourself
• Reactive and proactive management
• Four quadrants of time management
• Your time challenges
• Managing your in-tray

Moving up to leadership and supervision

• Characteristics of successful leaders/supervisors
• Situational leadership
• Leadership case studies

The ABC of planning

• What, why, and when do we plan?
• How to plan
• SMARTer planning tools - mind-mapping, SWOT, SMART goals and action plans
• Putting it into practice: developing project goals and a project plan

Communicating internationally

• What is effective communication?
• Communication barriers and how to overcome them
• Keys to effective international communication - active listening, questioning and responding techniques
• Productive team meetings
• Common meeting situations

Motivating your team

• What motivates people to work?
• What the research tells us about motivation
• The Q12 index: motivation and productivity
• Tips for motivating your team

Delegation: learning to let go

• Benefits of delegation
• Under-delegation/over-delegation
• How to delegate the workload effectively
• How to develop people through delegation
• Putting it into practice: developing a delegation plan for your staff

Coaching for staff development

• What is coaching?
• Coaching guidelines
• Coaching role-plays

Problem-solving and decision-making

• Practical skills for problem-solving and decision making
• Problem-solving model including applying the model to your own situation

Managing conflict and stress at work

• Conflict management styles
• A conflict resolution model
• Managing stress at work
• The stress chain
• How to relieve negative stress
• Developing yourself

Team Leadership simulation