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Identify the international business communication skills required by international managers
Assess the effectiveness of your international
communication skills and opportunities for development
Apply key principles for successful international
communication
Communicate more effectively (orally and in writing) in order to achieve your objectives
Increase your effectiveness in leading and
participating in international business meetings
Write business proposals and reports which persuade clients and colleagues towards your point of view
Deliver successful business presentations to an international audience |
Managers
and professionals working in an international environment who want to
improve their business communication and influencing skills and enhance
the image of themselves and their organisation.
International communication skills
Critical
competencies for international managers and
senior professionals
Personal
Effectiveness and Relationship management skills
Principles of international communication:
The
international communication process
Communicating
for results
Barriers
to cross-cultural communication
Analysing
the international audience
Communicating
with differences
Oral communication and meeting skills
Secrets
of oral communication
How
to use the phone positively and profitably
Productive
business meetings:
- The hidden costs of business meetings
- What goes wrong in meetings?
- Before the meeting: Purpose, Planning, People, the Agenda
- During the meeting: Leadership, Methodology, Participation
- After the meeting: Ending, Evaluation, Implementation
- Meeting skills case studies: what would you do?
Written communication skills
Secrets
of written communication
Principles
of effective writing
Looking
from outside-in: understanding the other persons needs
Your
e-manners: sending and receiving email
How
to write letters that achieve results
How
to write winning proposals
Effective
report writing
International presentation skills
The
secrets of successful international presenters
How
to plan, prepare and practise presentations
How
to handle difficult questions
Presentation
clinic: individual mini-presentations, feedback and coaching
Action Planning for improving your international communication
skills
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